Date of visit: 02-22-08
Your rating: Excellent
This store goes way and beyond the normal service of any fish store I've visited. The owner is the most helpful person when it comes to advising on how to set up a tank and how to make sure everything is okay before adding fish. Everyone else wanted to sell me fish while he wanted to make sure the fish would survive when adding them to a new tank. I would highly recommend visiting this store especially before adding fish to a new tank. He has all the fish and products that you need and at great prices, believe me I've visited many.

Date of visit: April - May 2007
Your rating: Poor
I visited Dallas North Aquarium to purchase a 125 gallon aquarium. I purchased the aquarium and stand at a reasonable price during their annual sale; however the service was terrible! After ordering I was told that it would take 3-5 days to get my order...well that turned into 2 weeks and then 3 weeks and finally a month after I ordered the aquarium it came in. Of course that gave me plenty of time to order all the equipment that I would need; filters, substrate, heaters, etc. I must have called 10 times trying to get prices on different pieces of equipment and not once did I ever get the price...they would be courteous and take my number, but somehow I never got called back. The last straw for me was after I got my tank running and cycled and went back to purchase some fish at a promised discount rate since I had already spent $1000 in there on the aquarium, stand, etc. The guy told me that he didn't realize it would take that long for me to actually purchase some fish so the discount offer no longer applied! I will never go back!

One of the premiere aquarium stores in the Dallas-Ft Worth area. The staff is somewhat knowledgeable, they could have a better livestock variety, but the other products and aquariums more than make up for this. One caveat is this store is "expensive".

What a difference a few months make. When I first reviewed this store it was in glowing terms, I'm afraid I don't have much to glow about now. The store is as well stocked as before, with a great assortment of tanks and supplies. What seems to have gone downhill is the staff. More often then not they give out wrong information, and some even don't have a basic understanding of aquatic husbandry or so it would seem. On most of my visits I've seen tanks with numerous dead fish, including in one instance 2 dead Discus with 4 or 5 other sick ones in the same tank. The "sales associate" thought that by treating the fish he would somehow "hurt" the potted plants. Let see now lose 4 swords, 2 anubias, 10 bunches of hornwort, vs. 7 or 8 assorted Discus (which they were selling for up to 80 bucks a pop, maybe its just me.

Unfortunately I have to agree with the previous comment regarding the quality of the staff at this store. Lately I have also noticed more dead fish in their aquariums and a serious lack of knowledgeable personnel...especially in the freshwater fish department. They do have an excellent selection of supplies at pretty competitive prices.

I went there because they advertised as the biggest and best selection of plants and fish in the area, and I wanted to see what it was like since I needed to buy a lot of plants. The staff is comprised mostly of dingbats who don't know anything, who are more interested in conversing with each other than in helping customers. The girl I asked to help me acted disturbed that I interrupted her conversation with her co-worker, and acted very eager to get back to her conversation during the short span of time I had her partial attention. I was amazed that they had at least 8 staff people there at about 7pm on a Monday night, and about 5 customers, but all the staff people were too busy doing nothing to help anyone. I went there with the intention of spending $200-$300 on plants and fish, but after seeing the dead fish in various tanks and feeling very unwelcome, I left empty-handed, and will never go back there again.

The store was wonderful, and the staff was knowledgeable. However I was sold Painted Tetras (fruit) and when I asked the older gentleman if it was a genetic variation he said it was. If my father,in Austin and an avid aquarist, could be with me to choose my selection of tetras he would. I thought that painting was illegal, it should be. I feel as though I was misled. Who after all would willingly buy a fish that will definitely have health problems, has been tortured in the process. And the color does not even stay. I AM MAD!!! and I am never going back. By the way they do the Parrots the same way. Its sick...........

Date of visit: 6/26/06
Your rating: Fair
Store has good variety of fish and plants, both freshwater and saltwater. Staff was eager to help, however, even more eager to make a sale. Tend to give false information to up purchase instead of what is really needed for tank. I was setting up a 1st time tank for goldfish - starter size for child -- and the older gentleman tried very hard to push me into purchasing a lot of unnecessary items for the tank. Prices were higher than local chains -- but choices were better. Good shop for a knowledgeable shopper, but not good for the beginner.

Date of visit: 1/17/07
Your rating: Excellent
Went into the store today to possibly upgrade my existing saltwater setup. I was helped by an older gentleman(possibly the owner) and Kyle the manager. They took my 55 gallon aquarium as a trade toward the 125 gallon I purchased. They gave me a great deal. Their selection on salt was great too. They just got a shipment in yesterday. The older man is very helpful and just wanted to make sure I got everything I needed and nothing that I didn't need. In fact he talked me out of a more expensive protein skimmer because it wasn't as good as the other I bought. Kyle new everything backwards and forwards but didn't talk down to me because I am new. He explained everything in words I could understand. I have a new LFS!!

Date of visit:8/12/08
Your rating: Excellent
I love this store, and have been going there for about ten years. They like to give you your space and time to shop without being pressured. The store carries tons of fish, I mean thousands of them both fresh and salt. I have had them special order many things for me, although there are some fish they will not carry because they are illegal in Texas, or just wont survive in an aquarium. The staff is really great and very helpful, all you have to do is ask reasonable questions.

Date of visit:8/12/06
Your rating: Poor
This is poor with customer service I went there on day to look for some fishes for my fish tank and no one acknowledge me when I enter and there were associates around so I was trying to find some African cichlids and the associate pointed me in the direction she didn't even assisted me directly and then they only had a small selection they only had 1 small tank of cichlids I will never go there again nor would I ever recommend anyone there that store is poor. discount offer no longer applied! I will never go back!

Date of visit: May 24, 2009
Your rating: Poor
Under new management owner need people skills. A female with nose ring, was very rude and disrespectful with us when we took our son there for the first time. When we were curious about a price of a fish tank and saw her approached us so we asked her what the price was. She rudely told us that we have 10mins. to shop. What kind of a service is that? Ever heard of saying it in a nice way. She was busying telling us that we have 10mins. to shop and didn't tell us about the price so I asked her but she argue with me that she had already told me to wait for her to get the price. She never said that. Arguing with customers and running them out is a bad way to run a business. Especially, its a family business. The prices here are high guys and gals so take your business elsewhere, Wal-Mart and PetMart are much better. Please don't waste your time and be disappointed like us.

Date of visit: 6/28/06
Your rating: Very Good
Comments:
This store has it all, but what stood out was there wonderful selection of Cichlids and Pond Fish they have it was my first time going there and I will direct family and friends there also, I urge to check this place out. They have great prices on there Discus, great selection on cichlids especially the peacocks, got a Sunshine & Red Peacock and the employees really are helpful.

Date of visit:June 2 2009
Your rating: Excellent
Comments:
I discovered this store recently and have been there pretty much weekly since then. The store has an amazing variety of freshwater and saltwater fish. They also have a great selection of driftwood etc. From my experience, the staff seems very knowledgeable. All of the fish appear to be very happy and healthy and I don't know if I have seen a dead fish yet. I think my favorite part of visiting these stores is checking out their display tanks, including a 2000 gallon package that retails for $89,000... wow. I recommend anyone in the DFW to check this place out.

Date of visit:09-01-06
Your rating: Very Good
Comments:
Large FW selection including many rare varieties unseen in most local pet stores, and a dazzling display of African Cichlids. SW specimens are dazzling. Their very helpful and knowledgeable (although busy- service may not be as prompt as desired) staff is eager to please. Prices are higher on most items ($10.00 for male bettas!!!), but wide selection and friendly salespeople make the experien ce worth the few extra bucks. Don't leave without seeing their showroom!!

Date of visit:2/27/07 (the last time!)
Your rating: Excellent
Comments:
In my opinion, the is THE best fish & supply store in this area. The fish selection is wide and changes frequently (both fresh and salt water stock). Prices are comparable (my male beta was only $4.60). Some items are slightly higher but most are at market price or right below. The time & knowledge of the staff more than compensate for any of the minor price increases, found mostly on equipment. The staff is friendly, approachable and truly take time to educate you. Through this, TFG has SAVED me several hundred dollars that other stores would have gladly taken from me. Definitely worth checking out before going anywhere else!

Date of visit:June 5, 2008
Your rating: Poor
Comments:
The Fish Gallery has impressive aquariums and great show aquariums, especially the 2000 gallon one on the far left wall but the aquariums are overpriced. They have a large stock of fish (both fresh and saltwater fish), some are cool and rare but most of them are common. HOWEVER, many of the aquariums have visibly sick fish (i.e. Ick, tailrot, etc.) - that aren't even quarantined AND STILL FOR SALE!! - and a few others are just barely hanging on. Overall, this fish store was disappointing because they overpriced their aquariums and more importantly, the health of their fish is horrible. That said, I will avoid this store for fear that their fish would contaminate my healthy fish.

Date of visit:08/12/08
Your rating: Poor, Fair
Comments:
I normally shop at another store, but one of the Fish Gallery employees was in my regular store when I was there and told me how wonderful Fish Gallery was so I decided give it a visit. This is the old Village Tropical that was bought several years ago and moved about a year ago (and changed the name in the process). This is a clean tidy store with some neat displays. That said, the fish stock was very poor and many of the fish had questionable health. The regular supplies were sparse and the shelves looked very empty, however I was there on a Monday after the weekends traffic. I would have given them another chance had it not been the constant pressuring by the salespeople to let them do my maintenance for me. I have kept my own aquariums for about 15 years and let them know that, however the were very pushy and told me that they would do a better job! This really ticked me off (their arrogance that is), so I started asking questions and soon realized that the three staffers I talked to knew almost nothing about fish keeping. I can only imagine what they do to peoples aquariums when they maintain them. I asked to speak with the owner or manager, and heard him tell his staff that he didn't have time to talk with me because I wasn't interested in a maintenance program -- yes He said it when I could hear it - almost obvious about it. I guess that is where the staff gets their arrogance. I will most likely stay with my favorite store and not return.