Date of visit: 02-22-08
Your rating: Excellent
This store goes way and beyond the normal service of any fish store I've visited. The owner is the most helpful person when it comes to advising on how to set up a tank and how to make sure everything is okay before adding fish. Everyone else wanted to sell me fish while he wanted to make sure the fish would survive when adding them to a new tank. I would highly recommend visiting this store especially before adding fish to a new tank. He has all the fish and products that you need and at great prices, believe me I've visited many.

Date of visit: April - May 2007
Your rating: Poor
I visited Dallas North Aquarium to purchase a 125 gallon aquarium. I purchased the aquarium and stand at a reasonable price during their annual sale; however the service was terrible! After ordering I was told that it would take 3-5 days to get my order...well that turned into 2 weeks and then 3 weeks and finally a month after I ordered the aquarium it came in. Of course that gave me plenty of time to order all the equipment that I would need; filters, substrate, heaters, etc. I must have called 10 times trying to get prices on different pieces of equipment and not once did I ever get the price...they would be courteous and take my number, but somehow I never got called back. The last straw for me was after I got my tank running and cycled and went back to purchase some fish at a promised discount rate since I had already spent $1000 in there on the aquarium, stand, etc. The guy told me that he didn't realize it would take that long for me to actually purchase some fish so the discount offer no longer applied! I will never go back!

One of the premiere aquarium stores in the Dallas-Ft Worth area. The staff is somewhat knowledgeable, they could have a better livestock variety, but the other products and aquariums more than make up for this. One caveat is this store is "expensive".

What a difference a few months make. When I first reviewed this store it was in glowing terms, I'm afraid I don't have much to glow about now. The store is as well stocked as before, with a great assortment of tanks and supplies. What seems to have gone downhill is the staff. More often then not they give out wrong information, and some even don't have a basic understanding of aquatic husbandry or so it would seem. On most of my visits I've seen tanks with numerous dead fish, including in one instance 2 dead Discus with 4 or 5 other sick ones in the same tank. The "sales associate" thought that by treating the fish he would somehow "hurt" the potted plants. Let see now lose 4 swords, 2 anubias, 10 bunches of hornwort, vs. 7 or 8 assorted Discus (which they were selling for up to 80 bucks a pop, maybe its just me.

Unfortunately I have to agree with the previous comment regarding the quality of the staff at this store. Lately I have also noticed more dead fish in their aquariums and a serious lack of knowledgeable personnel...especially in the freshwater fish department. They do have an excellent selection of supplies at pretty competitive prices.

I went there because they advertised as the biggest and best selection of plants and fish in the area, and I wanted to see what it was like since I needed to buy a lot of plants. The staff is comprised mostly of dingbats who don't know anything, who are more interested in conversing with each other than in helping customers. The girl I asked to help me acted disturbed that I interrupted her conversation with her co-worker, and acted very eager to get back to her conversation during the short span of time I had her partial attention. I was amazed that they had at least 8 staff people there at about 7pm on a Monday night, and about 5 customers, but all the staff people were too busy doing nothing to help anyone. I went there with the intention of spending $200-$300 on plants and fish, but after seeing the dead fish in various tanks and feeling very unwelcome, I left empty-handed, and will never go back there again.

The store was wonderful, and the staff was knowledgeable. However I was sold Painted Tetras (fruit) and when I asked the older gentleman if it was a genetic variation he said it was. If my father,in Austin and an avid aquarist, could be with me to choose my selection of tetras he would. I thought that painting was illegal, it should be. I feel as though I was misled. Who after all would willingly buy a fish that will definitely have health problems, has been tortured in the process. And the color does not even stay. I AM MAD!!! and I am never going back. By the way they do the Parrots the same way. Its sick...........

Date of visit: 6/26/06
Your rating: Fair
Store has good variety of fish and plants, both freshwater and saltwater. Staff was eager to help, however, even more eager to make a sale. Tend to give false information to up purchase instead of what is really needed for tank. I was setting up a 1st time tank for goldfish - starter size for child -- and the older gentleman tried very hard to push me into purchasing a lot of unnecessary items for the tank. Prices were higher than local chains -- but choices were better. Good shop for a knowledgeable shopper, but not good for the beginner.

Date of visit: 1/17/07
Your rating: Excellent
Went into the store today to possibly upgrade my existing saltwater setup. I was helped by an older gentleman(possibly the owner) and Kyle the manager. They took my 55 gallon aquarium as a trade toward the 125 gallon I purchased. They gave me a great deal. Their selection on salt was great too. They just got a shipment in yesterday. The older man is very helpful and just wanted to make sure I got everything I needed and nothing that I didn't need. In fact he talked me out of a more expensive protein skimmer because it wasn't as good as the other I bought. Kyle new everything backwards and forwards but didn't talk down to me because I am new. He explained everything in words I could understand. I have a new LFS!!

Date of visit:8/12/06
Your rating: Poor
This is poor with customer service I went there on day to look for some fishes for my fish tank and no one acknowledge me when I enter and there were associates around so I was trying to find some African cichlids and the associate pointed me in the direction she didn't even assisted me directly and then they only had a small selection they only had 1 small tank of cichlids I will never go there again nor would I ever recommend anyone there that store is poor. discount offer no longer applied! I will never go back!

Date of visit: 07/28/07
Your rating: Poor
I used to like the store but under new management it has gone downhill in both knowdege and selection of fish.

Date of visit: 6/28/06
Your rating: Very Good
Comments:
This store has it all, but what stood out was there wonderful selection of Cichlids and Pond Fish they have it was my first time going there and I will direct family and friends there also, I urge to check this place out. They have great prices on there Discus, great selection on cichlids especially the peacocks, got a Sunshine & Red Peacock and the employees really are helpful.

Date of visit:09-01-06
Your rating: Very Good
Comments:
Large FW selection including many rare varieties unseen in most local pet stores, and a dazzling display of African Cichlids. SW specimens are dazzling. Their very helpful and knowledgeable (although busy- service may not be as prompt as desired) staff is eager to please. Prices are higher on most items ($10.00 for male bettas!!!), but wide selection and friendly salespeople make the experien ce worth the few extra bucks. Don't leave without seeing their showroom!!

Date of visit:2/27/07 (the last time!)
Your rating: Excellent
Comments:
In my opinion, the is THE best fish & supply store in this area. The fish selection is wide and changes frequently (both fresh and salt water stock). Prices are comparable (my male beta was only $4.60). Some items are slightly higher but most are at market price or right below. The time & knowledge of the staff more than compensate for any of the minor price increases, found mostly on equipment. The staff is friendly, approachable and truly take time to educate you. Through this, TFG has SAVED me several hundred dollars that other stores would have gladly taken from me. Definitely worth checking out before going anywhere else!