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Cannot see all of The Gallery pictures when Norton Internet Security or Norton Personal Firewall is installed


Situation:
When you visit the Gallery, part of the Web page or photos are not shown. If you disable some features of Norton Internet Security or Norton Personal Firewall, the whole page appears.

Solution:
This problem happens when Norton Internet Security or Norton Personal Firewall is set up to block functions like scripts, ActiveX controls, Java applets, referral information, or ads.

  • ActiveX controls and Java applets can be blocked by changing your security settings in the main Norton program screen. To find out whether this is the problem, read the section "Customize security settings."
  • All of these functions--scripts, ActiveX controls, Java applets, referral information, and ads--can be blocked by specific Web rules. These rules are found in the Advanced Options of the program.

Customize security settings
The blocking of Java applets and ActiveX controls can cause this problem. It may be necessary to change security settings to prevent these functions from being blocked.


To customize security settings for Norton Internet Security or Norton Personal Firewall 2003/2004
  1. Open Norton Internet Security or Norton Personal Firewall.
  2. Double-click Personal Firewall.
  3. Click Custom Level.
  4. In the "Customize Security Settings" window, look at both the Java applet and ActiveX boxes.
    If either or both are set to block, lower the security level.
  5. Click OK.
  6. Click OK.
  7. Try to connect to the Web page again.
To customize security settings for Norton Internet Security or Norton Personal Firewall 2001/2002
  1. Open your Symantec desktop Internet security or firewall product.
  2. Click Security.
  3. Click Custom Level.


  4. In the "Customize Security Settings" dialog box, look at both the Java applet and ActiveX boxes.
    If either or both are set to block, lower the security level and then click OK. (In the example above, Java applets are being blocked.)
  5. Try to connect to the Web page again.

Web rules
If elements of the Web page are still being blocked, there may be a Web rule that is blocking scripts, Java applets, ActiveX controls, or referrer information.

To determine whether Web rules are blocking the page in Norton Internet Security or Norton Personal Firewall 2003/2004
  1. Open Norton Internet Security or Norton Personal Firewall.
  2. Double-click Privacy Control.
  3. Click Advanced.
  4. Click Add Site.
  5. Type the URL for the Gallery
    For example, www.badmanstropicalfish.com is the Web site that contains the page www.http://www.badmanstropicalfish.com/photo-gallery/
  6. Click OK.
    An entry is added to the list for the gallery site. If the gallery site was already listed, it is not added again.
  7. In the left frame, click the name of that Web site.
  8. In the right frame, click the Global Settings tab.
  9. Under Information about your browser, uncheck Use default settings.
  10. Click Permit.
  11. Under Information about visited sites, uncheck Use default settings.
  12. Click Permit.
  13. Under Scripts, uncheck Use default settings.
  14. Click Permit.
  15. In the right frame, click the User Settings tab.
  16. Under Java applets, uncheck Use default settings.
  17. Click Permit.
  18. Under ActiveX controls, uncheck Use default settings.
  19. Click Permit.
  20. Click OK.
  21. Click OK again
  22. Exit the program.
To determine whether Web rules are blocking the page in Norton Internet Security or Norton Personal Firewall 2001/2002
  1. Open Norton Internet Security or Norton Personal Firewall.
  2. Click Options, and then click Internet Security (or Personal Firewall).
  3. Click Advanced Options.
  4. Click the Web tab.
  5. Click Add Site.
  6. Type the URL for the Web site that contains that Web page.
    For example, www.badmanstropicalfish.com is the Web site that contains the page http://www.badmanstropicalfish.com/photo-gallery/
  7. Click OK.
    This step adds an entry to list for that Web site. Note that if the gallery site was already listed, this action does not add another entry.
  8. In the left frame, click the name of that Web site.
  9. In the right frame, click the Active Content tab.


  10. If Script is set to Block, change the setting to Permit (or to "Allow all script to execute," depending on your Norton Internet Security or Norton Personal Firewall version).
  11. If the first box for Binary Executables is set to Block, change the setting to "Allow Java applets to execute."
  12. If the second box for Binary Executables is set to Block, change the setting to "Allow ActiveX controls to execute."
  13. Click the Privacy tab.
  14. Look at the "Use these rules for <badmanstropicalfish.com>" check box.
    • If the box is not checked, then this setting is not blocking referrer information. Continue with step 16.
    • If the box is checked and the Referrer box is set to Block, change the setting to Permit.
  15. Click Apply.
  16. Click OK.
    This closes Advanced Options.
  17. Click OK again.
  18. Exit the program.

Make Web pages load faster
To make Web pages load faster, you can change your Internet Explorer settings to "Use http 1.1 through proxy connections".


Note: This option is checked by default for AOL users.



To change Internet Explorer settings to "Use http 1.1 through proxy connections"
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the Advanced tab, check Use http 1.1 through proxy connections.
  4. Click OK.

Technical Information:
How referrer information blocks portions of Web pages
When you open a Web page that includes graphics, the Web server for that page may use the referrer information to display the graphics. This happens when those graphics are stored on a different Web server than the one you are visiting. In this situation, the first Web server sends a request to the graphics Web server to obtain the graphics. The request includes the referrer information. The referrer information enables the graphics Web server to send the graphics to the correct location.

When you block the referrer information, the graphics Web server cannot send the graphics to the correct location, and you do not see the graphics that your current Web server would normally display.

How Ad Blocking blocks portions of Web pages
The advertisements that Norton Internet Security and Norton Personal Firewall block are often parts of Web pages, rather than entire Web pages. Norton Internet Security and Norton Personal Firewall know which parts are advertisements because the advertisements use specific coding. Norton Internet Security and Norton Personal Firewall compare the coding on the Web page against the Norton Internet Security and Norton Personal Firewall default list of advertisement codes to determine whether a part of the Web page is an advertisement.

When a code on the Web page matches a code in the Norton Internet Security or Norton Personal Firewall list, Norton Internet Security and Norton Personal Firewall block that part of the Web page.

 

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Email: badman@badmanstropicalfish.com